Last updated: June 2026
Orders may be placed through our online store, by email or by contacting our team directly.
All orders are subject to plant availability. While we make every effort to fulfil your order, occasional substitutions or adjustments may be necessary due to seasonal availability or crop performance. If this occurs, we will contact you before dispatch.
All prices are shown in New Zealand Dollars (NZD) and include GST unless otherwise stated.
Prices are subject to change without notice.
Payment must be received before orders are dispatched unless prior account arrangements have been made.
We accept:
Wholesale customers may be subject to minimum order quantities. Please contact us to discuss your project requirements.
Plants grown specifically to order, including eco-sourced production, may require a deposit or full payment before production begins.
As these plants are grown specifically for individual projects, deposits are generally non-refundable once production has commenced.
Forward orders are welcomed and are recommended for larger projects to help ensure plant availability.
Deposit requirements may apply depending on the order and production schedule.
Orders may be collected from our nursery by prior arrangement.
Please wait until you have received confirmation that your order is ready for collection.
We deliver throughout New Zealand.
Freight charges are calculated based on the size, weight and destination of your order.
Delivery times may vary depending on location, seasonal demand and courier services.
Every plant leaving Orari Nursery has been grown and inspected to ensure it meets our quality standards.
As plants are living products, variations in height, shape and appearance are natural and should be expected.
Please inspect your order as soon as it arrives.
If your order has been damaged during transit or you have received incorrect items, please contact us within 48 hours and include photographs where possible so we can resolve the issue promptly.
Due to the perishable nature of live plants, we are generally unable to accept returns for change of mind.
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
To the maximum extent permitted by New Zealand law, Orari Nursery's liability is limited to the replacement or refund of the affected products.
We cannot accept responsibility for losses resulting from incorrect planting, unsuitable site conditions, weather events, animal damage or lack of ongoing plant care after delivery.
If you have any questions regarding these Terms of Trade, please contact our team.